LINK has helped Inwido and its different brands in developing their holistic service and brand experiences. The focus has been on holistic understanding on multichannel touchpoints, including digital interactions and physical experiences. Qualitative customer studies have given a base for customer profiling, and product-service system design. Different Inwido departments have collaborated to gain shared understanding on holistic customer experiences and choosing right development targets in innovative workshops facilitated by LINK.
Invent smart ventilation solution brings fresh and healthy air to your living space naturally and safely. LINK design participated in creating brand perception for the Invent as well as its implementation across printed and digital media.
- customer insights
- customer profiles
- improved customer journeys
- new service concepts for smart products
- innovation workshops
- Visual material and consumer storyboard
- Implementation in web and print